The Keeper of the Golden Keys

Source: Roads & Kingdoms

Through the cavernous lounge, where ladies with taut faces and tight Chanel jackets gossip over dainty sandwiches; past stiff-backed waiters, skirting around sherry-stupefied old men; and beyond the purplish Doric columns that flank the baroque lobby, Borja Martin Guridi stands behind an ornate hardwood desk. He is the head concierge at the Hotel Ritz in Madrid: the man charged with helping guests satisfy any (legal) desire.

Dressed in a gray suit with his hair combed back in a sweep of brown, Martin is clean shaven and fresh-faced, almost boyish in spite of his 42 years. But his youthfulness and ...

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