The Decline of – and Remaining Value in – Promo Awards

Source: Gary Leff - View from the Wing

Air France KLM’s Flying Blue program should be interesting to U.S. frequent flyers for several reasons.

  1. They offer one-way awards, which Delta won’t have until next year.
  2. They are an American Express Membership Rewards transfer partner (points transfer instantly).
  3. They have access to award space that Delta won’t let you have.
  4. They have most of their partners available for online booking

Unfortunately their call centers are frustrating, their website can be too (and has been known to show ‘phantom’ award availability, seats that look available but aren’t really here to book).

And they add fuel surcharges onto award tickets.

One ...

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