Just 5 Months for United to Start Cutbacks in Polaris Business Class: Fewer Pillows and Mattress Pads

Source: Gary Leff - View from the Wing

Ever since United launched its new international business class ‘Polaris’ soft product (service) on December 1, the airline has been gaining a reputation for having stepped up its premium class game.

The new product was sufficiently good — and really closed the gap enough with other carriers that I thought it would ultimately no longer be necessary to book away from United (once the seats were sufficiently widespread) — and so out of character for the airline that I also wondered how long would it take before they started cutting back on the service?

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