Hyatt Has a Giant New Hole in its Loyalty Program, and I Don’t Know If They Can Fill It

Source: Gary Leff - View from the Wing

When I heard that Jeff Zidell was leaving Hyatt, I didn’t jump to post about loyalty program news instead I was just sad to learn news about a friend (whether it’s good or bad news for him, it change, and it’s bad news for us).

Here’s the thing: as someone covering travel companies and frequent flyer schemes, I do not have any friends. And it’s always important for someone doing what I do to remember that.

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