Here’s What United’s Oscar Munoz Should Have Done After Passenger Dragged Off Plane

Source: Gary Leff - View from the Wing

With the whole world melting down over a United passenger being dragged off a plane, United’s public relations response has been abysmal.

United needs to quell the hordes, both for their own immediate business needs and to avoid a reaction that brings about bad rules detrimental to customers and to their business. So what CEO Oscar Munoz should have done this this:

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