Did American Really Downgrade Woman Because Of Her Race? (Not All Complaints About Airlines are True)

Source: Gary Leff - View from the Wing

I’ve covered many stories recently of passengers being treated badly by major US airlines.

Still, it’s important to note that not every customer complaint about an airline is valid. Sometimes there are genuine misunderstandings (where they could be opportunities to better explain things to consumers in the future) or pieces of stories that get misreported by media.

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