American Handed Out Big Raises to Employees, Can We Count on Promised Improvements In Customer Service?

Source: Gary Leff - View from the Wing

A week and a half ago American unilaterally offered raises to pilots and flight attendants before contracts were up. Over three years this costs the airline an extra billion dollars.

In the airline’s earnings call Parker said he’s “highly confident” that increased pay and increased revenue are “correlated.”

Continue reading American Handed Out Big Raises to Employees, Can We Count on Promised Improvements In Customer Service?

Read full article >>

Leave a Reply

Your email address will not be published. Required fields are marked *